Strategies to retain customers

Strategies to retain customers

Retaining customers is just as important as acquiring new ones, if not more important. This is because unless customers had a negative experience with your company, they will use your services or buy your products again. Here are some strategies you can use to retain your customers: Observing customer behaviours: Analysing customer behaviour patterns will…

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Responding to a breach of employment contract

Responding to a breach of employment contract

Employment contracts contain terms and conditions which both the employee and employer agree upon. Ideally, this contract should be written rather than confirmed verbally to avoid miscommunications or misunderstandings. Contracts may also contain implied terms i.e. not misusing confidential information. Employment contracts are also governed by legislation that provides further information about the minimum terms…

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