How to handle conflict in the workplace

How to handle conflict in the workplace

Handling conflict in the workplace is a sensitive issue which needs to be dealt with carefully. The following are practical strategies to respond to conflict that may arise: Focus on behaviour and events as opposed to personalities. Rather than generalising a behaviour, discuss what went wrong in a specific situation. Listen to what both parties…

Motivating and incentivising your employees

Motivating and incentivising your employees

Each employee is motivated and incentivised by different things. While some employees are more motivated by money, others might feel motivated when their work is recognised. It is important to try to understand what will best work for an employee and reward them accordingly to ensure productivity. Providing an incentive will motivate certain employees to…

Strategies to retain customers

Strategies to retain customers

Retaining customers is just as important as acquiring new ones, if not more important. This is because unless customers had a negative experience with your company, they will use your services or buy your products again. Here are some strategies you can use to retain your customers: Observing customer behaviours: Analysing customer behaviour patterns will…

What goes into making a strong team

What goes into making a strong team?

Individuals often need to come together to form a team in order to successfully accomplish tasks in the workplace. Employers should aim to build team cohesion so that team members are co-operating and working efficiently. Employers should: Encourage regular communication within team members. Simplifying the communication process for individuals so that they can keep team…

Making employees feel valued

Making employees feel valued

Statistics have shown that employees who feel valued are more motivated to perform their best. But how can a business make employees feel valued so that they can encourage this behaviour? Recognition It can be as simple as letting employees know that they are valued. This can occur one-on-one or in group settings. Vocalising appreciation…

How to handle interview anxiety

How to handle interview anxiety

An interview can be intimidating even if you are the perfect person for the job. Improving your performance during an interview can be a matter of learning to alleviate your anxiety. Preparing for your interview can be extremely helpful. Read about the company and what they do Prepare your responses to common interview questions (strengths,…